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mshubham
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‎01-18-2026
Last activity: Jan 19, 2026 8:59:58 AM
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Troubleshooting Tip: Custom incident email templates not reflected in the preview or emails

01-18-2026
Description This article describes how to resolve when the custom Email template is not reflected at all in emails and the preview. Scope FortiSIEM. Solution This type of issue generally occurs when the scope of the custom template is set to 'Super' ...

Troubleshooting Tip: Oracle OCI integration – Test connection fails in FortiSIEM

12-23-2025
Description This article describes Oracle Cloud Infrastructure (OCI) integration in FortiSIEM when the Test Connectivity fails with the error 'Failed to download file from app server'. Scope FortiSIEM. Solution First of all from the Supervisor or Col...

Troubleshooting Tip: Verifying AWS CloudTrail integration with FortiSIEM

11-04-2025
Description This article describes CloudTrail Integration checks, including validation of SQS, S3, and IAM permissions to ensure that FortiSIEM can successfully pull CloudTrail logs from AWS. Scope FortiSIEM. Solution Check the credentials part in th...

Troubleshooting Tip: Check per-table and per-device disk usage in ClickHouse for FortiSIEM

10-24-2025
Description This article describes per-device disk usage in ClickHouse. While ClickHouse does not track disk usage per device natively, administrators can use clickhouse queries to get these type of details. Scope FortiSIEM. Solution This can achieve...

Technical Tip: Configuring AWS CloudWatch Agent for EC2 Log Ingestion into FortiSIEM from the AWS side

09-18-2025
Description This article describes step-by-step instructions on how to configure the AWS CloudWatch Agent on an EC2 instance to send logs to CloudWatch, which FortiSIEM can then pull via the AWS CloudWatch method. Scope FortiSIEM. Solution Pre-requis...
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