Troubleshooting and Resolving Stuck or Stopped jsr...

mshubham · 04-25-2025

Description This article outlines the essential best practices to follow before, during, and after the upgrade process of FortiSIEM. Scope FortiSIEM. Solution Pre-Upgrade Checklist: Consult the Release Notes for the targeted version and check for any...

mshubham · 04-25-2025

Description This article describes that despite deletion, the incident continues to trigger, indicating the rule might still exist in an older version of the FortiSIEM or is cached in the incident system. Scope FortiSIEM. Solution Verify Rule Deletio...

mshubham · 02-27-2025

Description This article describes how to resolve a Failed to Read License File error. Scope FortiSIEM. Solution A .lic file was provided for checking in the lab. After obtaining the file, the following command was run: As shown, there are no 'Device...

mshubham · 01-13-2025

Description This article provides detailed troubleshooting steps to resolve issues related to the jsreporter process in Node.js. Scope FortiSIEM. Solution If the jsreporter process is stopped, stuck, or facing issues after an upgrade, follow the step...

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Technical Tip: FortiSIEM Upgrade Best Practices

Technical Tip: Handling Incidents Triggered by Deleted Rules

Troubleshooting Tip: How to resolve 'Fix License Error: 'Failed to Read License File' (CLI phLicenseTool --show)'