gsharma
Staff
Staff
Description
This article describes how to format the FortiWeb and load software version via TFTP if password is lost.

Solution
Prepare the firmware image and TFTP server.
- Download the firmware image.
- Configure a TFTP server in Windows or Linux.
- Copy the firmware image to TFTP server.

Warning: upgrade firmware image from the console, all the configuration in the unit will be lost.
Be sure that the configuration is backup to other place before.


To connect to the CLI using a local console connection.
1) Using the RJ-45-to-DB-9 or null modem cable, connect the computer’s serial communications (COM) port to the FortiWeb’s console port.
2) Verify that the FortiWeb is powered on.
3) On the management computer, start Putty.
4) In the Category tree on the left, go to Connection -> Serial and configure the following:

Serial line to connect to
                                                                                                             
COM1 (or, if the computer has multiple serial ports, the name of the connected serial port).
Speed (baud)
9600
Data bits
8
Stop bits
1
Parity
None
Flow control
None

5) In the Category tree on the left, go to Session (not the sub-node, Logging) and from Connection type, select 'Serial'.
6) Select 'Open'.

Upgrade firmware from bootloader configuration menu.

1) Power on the unit, when this menu is display then press any key to go into the configuration menu.




2) Press 'G' to select 'Get firmware image from TFTP Server'.





3) Configure the TFTP server parameters.




Connect an RJ-45 cable to port 'MGMT1'.

TFTP Server
                                             
TFTP server IP address
Local address
Local IP address
Firmware name
Firmware name in TFTP server



4) Download and save the image.





Select 'D' to save as default firmware.

5) Start system.




After save the firmware, the FortiWeb is auto started and go to the login console.

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