Technical Tip: How to see debug logs for FortiSandbox On-Demand/API submission

[ojacinto]

Description	This article describes how to see logs and scan results for On-demand/API submission.
Scope	FortiSandbox and VMs, version 3.2.4, 4.0.0 and above, version 4.2.0 and above.
Solution	Currently, the diagnose-debug option is available for the Device/Adapter. There is no option to debug for API/On-demand submitted files. diagnose-debug -h Usage: diagnose-debug [netshare|device|adapter] [device_serial_number] netshare: Network share daemon device: OFTP daemon for FGT/FML/FCT devices. adapter_cb: Daemon for third party appliance Bit9 + CARBON BLACK adapter_icap: Daemon for Internet Content Adaptation Protocol (ICAP) adapter_bcc: Daemon for BCC adapter_mta_relay: Daemon for MTA Relay adapter_mta_mail: Daemon for MTA Mail However, it is possible to see the logs and scan results for On-demand/API submission in the following way: 1) Go to Log & Report -> Local Log ->  Enabled Log Level By default, only the following log levels are enabled: Alert, Critical, Error, Warning and Information. 2) Select also the option 'Debug Logs' and select 'Save'. 3) Now go to Scan Input -> File On-Demand and perform and submit the file. Then go to Log & Report -> All Events and now, the logs about the submitting, fetching, processing, and scanning result will be visible for the file: