FortiSOAR: Security Orchestration and Response software provides innovative case management, automation, and orchestration. It pulls together all of an organization's tools, helps unify operations, and reduce alert fatigue, context switching, and the mean time to respond to incidents.
This article describes a solution for an external manual input step that fails to send an email and also for the following error in the fsr-workflow.log:
Ignoring failure loading template engine customizations for app ansible_filters with message: Unhandled exception when retrieving DEFAULT_LOCAL_TMP: [Errno 13] Permission denied: '/var/cache/nginx/.ansible/tmp/ansible-local-9046rui02il6'. [Errno 13] Permission denied: '/var/cache/nginx/.ansible/tmp/ansible-local-9046rui02il6'
Scope
FortiSOAR 7.5.0 or 7.5.1.
Solution
When having this error:
Ignoring failure loading template engine customizations for app ansible_filters with message: Unhandled exception when retrieving DEFAULT_LOCAL_TMP: [Errno 13] Permission denied: '/var/cache/nginx/.ansible/tmp/ansible-local-9046rui02il6'. [Errno 13] Permission denied: '/var/cache/nginx/.ansible/tmp/ansible-local-9046rui02il6'
Resolve this issue, by running the following commands on the system:
