Troubleshooting Tip: After updating to FortiSOAR 7...

FortiSOAR Knowledge Base

FortiSOAR: Security Orchestration and Response software provides innovative case management, automation, and orchestration. It pulls together all of an organization's tools, helps unify operations, and reduce alert fatigue, context switching, and the mean time to respond to incidents.

Article Id 303322

Description

This article describes the steps to resolve the issue of the current users' dashboard being unable to log onto FortiSOAR's UI.

Scope

FortiSOAR instances that have been upgraded to 7.4.2 or 7.4.3.

Solution

To resolve this issue, carry out the following steps:

Login to the FortiSOAR VM and switch to the 'root' user: sudo su.
Run the following command on the FortiSOAR CLI:

psql -U cyberpgsql -d das -c "insert into nfa_status(status,uuid) select 2,uuid from userinfo where user_type=5;"

Note: Enter the Postgresql password when prompted.

Broad. Integrated. Automated.

The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.

Troubleshooting Tip: After updating to FortiSOAR 7.4.2 or 7.4.3, the existing users' dashboard being unable to log onto FortiSOAR's UI