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FortiSOAR: Security Orchestration and Response software provides innovative case management, automation, and orchestration. It pulls together all of an organization's tools, helps unify operations, and reduce alert fatigue, context switching, and the mean time to respond to incidents.
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Article Id 339275
Description

This article describes how to download logs from FortiSOAR to assist in troubleshooting, system health monitoring, or analysis purposes. FortiSOAR provides an option to download logs, allowing administrators to securely manage and monitor their system.

Scope This process applies to administrators managing FortiSOAR version 7.4.0 and later
Solution

Follow these steps to download FortiSOAR logs:

 

Log in to the FortiSOAR Dashboard:

 

After logging in to the FortiSOAR dashboard, the user will be directed to the system overview. This is where system performance metrics are displayed, such as CPU usage, virtual memory, and swap memory usage.

 

Navigate to System Health Status:

 

On the dashboard, navigate to the top section and select System Health Status. This will display a detailed system overview, including the FortiSOAR version and the current health of system components, such as CPU and memory usage.

 

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Access Logs:

 

After selecting the FortiSOAR Version Number-Build Number link, it will show a popup that displays the version information of the Application Engine, Playbook Engine etc. At the bottom of this pop-up, the Download Logs button will be shown. Select this option to begin the process of downloading logs.

 

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Download Log Options:

 

Upon selecting Download Logs, a dialog box will appear, offering to password-protect the downloaded logs. Choose one:

 

  • Select Yes to apply a password, providing enhanced security for the downloaded logs.
  • Select No, download without password to download the logs without encryption.
 

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Save the Logs:

 

Once the logs are downloaded, they will be in a compressed format. Save the downloaded log file to a secure location on the system for future reference or analysis.

 

Key Notes:

 

Make sure to have the necessary administrative permissions to access and download logs from FortiSOAR.

If password-protecting the logs, store the password securely for future access.

By following the steps above, administrators can efficiently download system logs to assist in troubleshooting or to analyze system performance.

 

Related documents:

For more detailed information, see the FortiSOAR 7.4.2 Administration Guide.

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