FortiSIEM
FortiSIEM provides Security Information and Event Management (SIEM) and User and Entity Behavior Analytics (UEBA)
InfraAdmin
Staff
Staff
Article Id 243163
Description

This article describes how to updating cContent fails with: 

 'Connection error: No SSL Connection (code=3) '

Scope Supervisor (FortiSIEM versions 6.4.x - 6.6.x) .
Solution

Check access to update.fortiguard.net  

with commands below: 

 

nc -vz update.fortiguard.net 443 

curl --insecure https://update.fortiguard.net 

 

The correct output will look like the following: 

 

[root@fortisiem-super ~]# nc -vz update.fortiguard.net 443 

Ncat: Version 7.70 ( https://nmap.org/ncat ) 

Ncat: Connected to 173.243.138.67:443. 

Ncat: 0 bytes sent, 0 bytes received in 0.01 seconds. 

 

[root@fortisiem-super ~]# curl --insecure https://update.fortiguard.net 

curl: (52) Empty reply from server 

 

Try multiple times and make sure there are no errors like those below or any others. 

 

curl: (56) OpenSSL SSL_read: SSL_ERROR_SYSCALL, errno 104 

 

(This particular error simply means the other side hung up, without completing the normal HTTPS protocol. It is likely that the server is not available).

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