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This issue occurs when a Full Admin attempts to unlock a user (due to account lockout) but is unable to do so from the GUI.
To resolve this issue, follow these steps:
- Identify the User: Run the following command to retrieve details about the users:
psql -U phoenix -d phoenixdb -c "select id, active, description, full_name, collector_id, unlock_option from ph_user;"
Identify the id of the user desired to be unlocked and check if the unlock_option column is blank or set to 'auto' for that user.
- Update the Unlock Option: Run the following command to change the unlock_option for the identified user to 'manual':
psql -U phoenix -d phoenixdb -c "update ph_user set unlock_option='manual' where id=<user_id>;"
Replace <user_id> with the actual ID of the user desired to be unlocked.
Note: Changing the unlock_option to 'manual' will enable the administrator to unlock the user manually from the GUI. |
