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After a collector upgrade, the collector version remains unchanged and errors are present in the /opt/phoenix/log/collector-upgrade.log .
This has been noticed on collector upgrades to 7.X.X versions.
To fix this, follow the next steps:
- Visualize the error on the collector CLI as root:
From the /opt/phoenix/log/collector-upgrade.log file or after a manual installation with /usr/bin/python /opt/phoenix/phscripts/bin/phcollectorimageinstaller.py FortiSIEM |tee -a /opt/phoenix/log/collector-upgrade.log, lines like the following should be observed:
...
[PH_MODULE_EXIT_OK]:[eventSeverity]=PHL_INFO,[procName]=phtools,[fileName]=phBaseProcess.cpp,[lineNumber]=391,[phLogDetail]=Module exited gracefully
Traceback (most recent call last):
File "/usr/local/bin/configureFSM.py", line 16, in <module>
from syslib.common.utils import utils
File "/usr/local/syslib/common/utils.py", line 16, in <module>
import psycopg2
ModuleNotFoundError: No module named 'psycopg2'
...
configureFSM.py returns 256
This means that python3.9 packages are missing.
- Check python3.9 packages
pip3.9 list | grep psycopg
pip3.9 list | wc -l
If commands are not reporting the psycopg package or the 0 package is present, the following steps are required.
- Package installation
Install requirements from the upgrade archive:
cd /opt/upgrade
rpm2cpio FSM_Upgrade_All_7.*/FortiSIEM-7.*/FortiSIEM-7.*.rpm | cpio -iv --to-stdout ./opt/phoenix/requirements-3.9.txt > /tmp/requirements-3.9.txt
./opt/phoenix/requirements-3.9.txt
13372320 blocks
pip3.9 install -r /tmp/requirements-3.9.txt
To confirm the installation succeeded, renew the 'Check python3.9 packages' steps where the psycopg package should be listed, along with around 181 packages.
Now, the collector upgrade will be possible to process again.
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