Export Error for PDF Report - Fortinet Community

FortiSIEM

FortiSIEM provides Security Information and Event Management (SIEM) and User and Entity Behavior Analytics (UEBA)

Article Id 322471

Description

This article describes troubleshooting the Export Error for PDF Report in FortiSIEM.

Scope

FortiSIEM v6.x+.

Solution

This issue occurs when exporting a PDF report and prompts an output of export error such as below:

export error.png

To resolve this issue:

SSH into the supervisor as root and run the following commands below:

Change the threadpool counts from 30 to 40:

# vi /opt/glassfish/domains/domain1/applications/phoenix/phoenix-web-1.0_war/WEB-INF/classes/quartz.properties

Original:

org.quartz.threadPool.threadCount = 30

Change to:

org.quartz.threadPool.threadCount = 40
su admin

Remove the vrfile and txnlog from the below location:

rm -f /opt/glassfish/domains/domain1/imq/instances/imqbroker/fs370/message/Qjms_RequestQueue/vrfile
rm -f /opt/glassfish/domains/domain1/imq/instances/imqbroker/fs370/message/Qjms_Email/vrfile
rm -f /opt/glassfish/domains/domain1/imq/instances/imqbroker/fs370/txnlog
rm -f /opt/glassfish/domains/domain1/imq/instances/imqbroker/fs370/incompleteTxnStore/vrfile
Restart application server:

kill -9 $(cat /opt/glassfish/domains/domain1/config/pid)

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