Troubleshooting Tip: Export Error for PDF Report

[calvinc97]

Description	This article describes troubleshooting the Export Error for PDF Report in FortiSIEM.
Scope	FortiSIEM v6.x+.
Solution	This issue occurs when exporting a PDF report and prompts an output of export error such as below:   To resolve this issue: SSH into the supervisor as root and run the following commands below: Change the threadpool counts from 30 to 40: # vi /opt/glassfish/domains/domain1/applications/phoenix/phoenix-web-1.0_war/WEB-INF/classes/quartz.properties Original: org.quartz.threadPool.threadCount = 30 Change to: org.quartz.threadPool.threadCount = 40 su admin Remove the vrfile and txnlog from the below location: rm -f /opt/glassfish/domains/domain1/imq/instances/imqbroker/fs370/message/Qjms_RequestQueue/vrfile rm -f /opt/glassfish/domains/domain1/imq/instances/imqbroker/fs370/message/Qjms_Email/vrfile rm -f /opt/glassfish/domains/domain1/imq/instances/imqbroker/fs370/txnlog rm -f /opt/glassfish/domains/domain1/imq/instances/imqbroker/fs370/incompleteTxnStore/vrfile Restart application server: kill -9 $(cat /opt/glassfish/domains/domain1/config/pid)