This article describes how to re-install a FortiSASE-managed FortiClient.
FortiClient 7.0.11 and all FortiSASE Recommended versions:
Product integration and support
FortiSASE Managed endpoints cannot be uninstalled if the telemetry is connected. The Zero Trust Telemetry must be 'disconnected' so the uninstall option is available.
There are 3 options available to remove and uninstall a managed client:
If the Option 'Endpoints can disconnect from FortiSASE' is enabled and there is no password required to disconnect, the user would have the option to 'Disconnect'.
If a password is set, the user will be prompted for the password before disconnecting from the Telemetry.
Once disconnected, it is possible to Uninstall the client using regular ways from the 'Program and Features' control panel option.
More information about allowing endpoints to be disconnected from the FortiSASE option can be found in the FortiSASE Administration Guide below:
Connection
Note:
Endpoints disconnected using this method are permanently deleted from the FortiSASE cloud 'Managed Endpoints' list. Once re-installed, they will appear in the 'Managed Endpoints' list again.
This will send a message to the client to disconnect itself and it will cache and remember the invitation code.
This will allow the client to be uninstalled using regular ways from the 'Program and Features' control panel option.
Note:
Endpoints disconnected using this method will be moved to the 'Unmanaged Endpoints' list where they will be prevented from re-joining.
Before re-installing or re-adding the invitation code, move the endpoint back to the 'Managed Endpoints' list.
After that, the client can be re-installed.
Note:
This option will not notify the FortiSASE telemetry about the removal of the client and the client will remain in the 'Managed Endpoints' list and 'Offline'.
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