FortiManager
FortiManager supports network operations use cases for centralized management, best practices compliance, and workflow automation to provide better protection against breaches.
smkml
Staff
Staff
Article Id 368876
Description

 

This article describes how to troubleshoot SSID shown as undefined in AP Manager, where it should be present under: AP Manager -> SSIDs -> SSIDs.

 

ssid undefined.png

 

Scope

 

FortiManager, FortiAP.

 

Solution

 

Run a sanity command below to check and database error and rectify it:

 

diagnose cdb upgrade check +all
diagnose cdb upgrade force-retry resync-dbcache
diagnose cdb upgrade force-retry repair-missing-attr-ref
diagnose cdb upgrade force-retry add-missing-ref
diagnose cdb upgrade force-retry clear-max-policyid
diagnose cdb upgrade force-retry resync-assignment-obj-cache
diagnose cdb upgrade force-retry resync-controller-adom-config
diagnose cdb upgrade force-retry upgrade-normalized-intf
diagnose cdb upgrade force-retry reload-template-action

 

After running the command and the issue persists, import the AP Profiles again in Device Manager.

 

Device Manager -> Device & Groups -> Managed FortiGate -> Select FortiGate -> Import Configuration -> Import AP Profiles.

 

import ap profiles.gif

 

Then check again the SSID, undefined is no longer present.

 

after import ap profiles.png