Troubleshooting Tip: Custom SSID in AP Manager showing as Factory Default

[farhanahmed]

Description	The article describes how to fix the issue where SSID in AP Manager shows as Fortinet Factory Default and does not allow to create per-device mapping.
Scope	FortiManager, AP Manager.
Solution	In AP Manager of FortiManager the custom SSIDs should not be listed under Factory Default tab, if they are, then possible reason could be misconfiguration of SSIDs specially in case they are added using API. In example below, the SSID 'test0' is listed as factory default: Also in this case the per-device mapping options are greyed out: To fix the issue: Go to Policy & Objects -> Advanced -> CLI Configurations -> search for vap -> under wireless-controller select vap -> select the SSIDs in question -> change the '_is_factory_setting' to 'disable'. In the AP Manager, the SSID is now listed correctly under the 'SSIDs' tab and the per-device mapping option is also available: When using API to create the SSIDs, make sure to set the '_is_factory_setting': 0. If it is set to '1' the SSID will be created as Factory Default. Related articles: Creating SSIDs. Adding SSID per-device mapping. Technical Tip: Using FortiManager API. Fortinet Development Network (FNDN) - FortiManager. Technical Tip: How to create SSIDs in AP Manager using JSON API