FortiMail
FortiMail provides advanced, multi-layer protection against the full spectrum of email-borne threats
edgar1
Staff
Staff
Article Id 197876

Description

 

This article describes the Sender verification failure which is an error that appears when trying to send an email.

Details about the issue:

 

550-Callback setup failed while verifying yyy@domain.com
550-Called:  IP address MTA
550-Sent: MAIL FROM:
550-Response: 550 5.5.0 Sender domain is empty.
550-The initial connection, or a HELO or MAIL FROM:<> command was
550-rejected. Refusing MAIL FROM:<> does not help fight spam, disregards
550-RFC requirements, and stops you from receiving standard bounce
550-messages. This host does not accept mail from domains whose servers
550-refuse bounces.
550 Sender verify failed
550 5.0.0 Callback setup failed while verifying yyy@domain.com
503-All RCPT commands were rejected with this error:
503-Sender verify failed

 

This article describes how to fix this error.

Solution


Go to Profile -> Session and enable 'Reject empty domains'.


Screenshot 2024-08-07 at 16.52.08.png