Technical Tip: How to restore FortiMail's firmware and configuration after an RMA

[aaborehab]

Description	This article describes how to restore FortiMail Firmware and configuration after an RMA.
Scope	FortiMail hardware models.
Solution	To restore the Firmware: Download the Firmware image that is suitable for the FortiMail instance and add it to the TFTP server root folder. Set up the PC/laptop IP to be in the default subnet for FortiMail (for example: 192.168.1.x Mask 255.255.255.0). Connect the console port of FortiMail to the serial port of the PC/ Laptop in order to access the CLI. See the Local console connection and initial configuration section of the FortiMail Connecting to the CLI guide for more information. Log in through the CLI with the default details: Username: 'admin' Password: '' (intentionally blank) Run the show system interface command to get the management port of FortiMail ('Port1'). To gain access through the GUI, connect the laptop NIC to port1 on FortiMail with an RJ45 cable. Browse to https://192.168.1.99 and enter the username and password. If the admin account’s password was not changed before, use the default username 'admin' and leave the password field blank. See the documentation for more information about connecting to the GUI. To restore Firmware from the GUI: Navigate to Dashboard -> Status -> Firmware version -> Update, choose the Firmware image and select Ok. To restore firmware from the CLI: This example restores the firmware file FML_2000E-64-v740.F-build0546-FORTINET.out, which is stored on the TFTP server 192.168.1.20: execute restore image tftp FML_2000E-64-v740.F-build0546-FORTINET.out 192.168.1.20 The CLI displays the following: This operation will replace the current firmware version! Do you want to continue? (y/n) After pressing Y, the CLI will display the following: Connect to tftp server 192.168.1.20 ... Please wait... ######################## Get image from tftp server OK. Check image OK. To restore config through the GUI: Navigate to Dashboard -> Status -> Config -> Restore, choose the config file and select Ok. To restore config from the CLI through TFTP: Run the following command: execute restore config tftp fml.cfg 192.168.1.20 The CLI will display the following: This operation will overwrite the current settings! (The current admin password will be preserved.) Do you want to continue? (y/n) After pressing Y, the CLI will displays the following, then terminate the SSH connection and reboot with the restored configuration: Connect to tftp server 192.168.1.20... Please wait... Get config file from tftp server OK. File check OK. Optionally, restore mail queue and block/safe lists through the GUI: