| Description | This article describes how to view the Delivery status of Mail in the History log. |
| Scope | FortiMail v7.6. |
| Solution |
From v7.6.0 onwards, the history log can display the delivery status of each email.
The status is stored in a dedicated database, and this feature is not enabled by default. To enable this setting, go to System -> Mail Settings -> SMTP Service and enable 'Delivery tracking'.
Or enable via CLI:
config system mailserver (mailserver) # set delivery-tracking-status enable (mailserver) # end
In the case of a FortiMail cloud instance, if a user lacks the rights to enable this option, a ticket can be submitted to TAC support, and the option will be enabled by TAC.
In the example History logs below, it is possible to see the statuses as follows:
Note: By design, the delivery status will be kept only for 10 days when ‘Top User Statistics’ is disabled. To enable it, use the following CLI commands:
config system global
If 'mailstat-service' is enabled, the delivery status can be kept from the 1st of the last month. For example, in the month of Dec 2025, it is expected to find that the 'Delivery Status' is available for logs since Nov 1, 2025. |
