| Description | This article describes how to view the Delivery status of Mail in the History log. |
| Scope | FortiMail v7.6. |
| Solution |
From v7.6.0 onwards, the history log can display the delivery status of each email.
The status is stored in a dedicated database, and this feature is not enabled by default. To enable this setting, go to System -> Mail Settings -> SMTP Service and enable 'Delivery tracking'.
Or enable via CLI:
config system mailserver (mailserver) # set delivery-tracking-status enable (mailserver) # end
In the case of a FortiMail cloud instance, if a user lacks the rights to enable this option, a ticket can be submitted to TAC support, and the option will be enabled by TAC.
In the example History logs below, it is possible to see the statuses as follows:
Note: By design, the delivery status will be kept only for 10 days when ‘Top User Statistics’ is disabled. To enable it, use the following CLI commands:
config system global
If Mailstat is enabled, the delivery status can be kept from the 1st of the last month. |
