Description This article describes how to reset the password on FortiMail in HA(config-only) Scope Applies to FortiMail HA in 'config-only' mode
Example: FortiMail HA with 4 devices in config-only mode and the admin password is lost.
steps by steps:
- Isolate the config-Master from the cluster - Format the flash and load the same firmware version (which is currently running on the device) - Open the config file of config-master and search for 'config system admin' and under the 'admin' account, remove the complete line starting with 'set password' - Restore this config file on to the device - Confirm you are able to login to the device with user : admin and password 'blank < no password>' - Join the device to the cluster and all the devices will have a blank password - Now, set a password on the config-master which will be synced to all the devices in HA
Note: - You must have a most recent config file of the config-master - As you are restoring an old config file, any changes done after the restore of the config file will be lost and need to be re-configured