Description | This article describes how to evade a connection/authentication error using a Third Party trying to connect to the FortiGate, execute a backup and a 'Connection error' or 'Authentication error' shows on them even if the User and password are correct. |
Scope | FortiGate. |
Solution |
Softwares that tries to execute a backup on the FortiGate commonly follows simple actions or scripts that follow the next logic and steps generally:
After completing this process from steps 2 to 3, the software will try to execute the script, and if it does not follow the steps shown before in a 'clean' way, the software may show a 'Connection error' or an 'authentication error' message. This article will explain the 'clean' term later.
If an error of this nature is experienced, take the following steps:
If this is the case, enable and disable this configuration using the next command:
config system global
To avoid this issue, disable this feature to avoid any barrier that could interrupt or stop a correct flow of communication and also execute the internal script of the software.
Another issue is the use of 2FA on the user-created to access the session. This is also because the plane script this software uses does not (usually) have the capacity to identify a code sent to the user email. Additionally, avoid using 2FA. |
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