Troubleshooting Tip: Logview in the FortiGate Cloud stopped getting logs

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Description	This article describes how to make FortiCloud logs visible when Logview stopped getting logs after the firmware upgrade.
Scope	FortiGate 7.2 or above.
Solution	Scenario: After the firmware upgrade, logs are not visible on the FortiGate Cloud portal.  Following are the steps to resolve the issue:  Verify that login is enabled on the firewall policy and that logs on the log settings are sent to the FortiGate Cloud.  If not, activate it under Security Fabric -> Fabric Connectors -> Logging settings.   Examine the output of the following command: diag test app forticldd 2  The output should show the server IP of the log controller. Set the source-ip in 'config log fortiguard settings' if needed, using the WAN public IP address. Then run the following commands: diag test application forticldd 3 diag test application forticldd 2 In the FortiGuard setting, unset the update-server location: config system fortiguard     unset update-server-location end Then run the following command 3 times: diag test application forticldd 3. If the issue persists, toggle Fortigate Cloud logging off and on. The FortiGuard settings should show 'logging in progress'. If not, then reboot the FortiGates.