FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
SAJUDIYA
Staff
Staff
Article Id 255388
Description

This article defines the error 'token code is wrong (7203)' after 48% of SSL VPN connection. 

The user is also getting a token code box to enter the token, but after entering it, it stuck and did not connect. 

Mainly this issue is with password expiry and this error appears when  Fortitoken Cloud is used as 2FA.

 

Below is a screenshot of the error:

 

error (3).jpg

Scope FortiGate.
Solution

1) Make sure to use RADIUS or other servers where the user password is not expired. 

2) If the FortiToken Cloud is used, it is possible to see if the push notification has been enabled or not. 

- It is possible to go to support.fortinet.com and top left go to Services -> Cloud Services -> FortiToken Cloud.
- Disable it on FortiToken-Cloud: Settings -> Realm -> FTM Setting -> Disable Push.
- Remove and recreate user 

3) Try to connect again and assign FortiToken cloud to the relevant user from FortiGate, it should work. 

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