- Verify that the FortiCloud server is connected by issuing the following command: If the IP and port are returned then it is connected:
diagnose fortitoken-cloud show server
FortiToken Cloud server ip:69.167.109.248, port:8686
This IP can also be obtained by pinging the FortiToken cloud FQDN: ftc.fortinet.com
If no IP shows or from the GUI, the error 'Failed to Retrieve-Fortitoken-Cloud-status' appears, further troubleshooting will be required: Troubleshooting Tip: 'Failed to retrieve FortiToken Cloud status'
- After confirming the connection, it is possible to run the following command to verify the Token balance as well as the FortiCloud Service Status: (FortiToken Cloud trial status: (no-license(0), free-trial(1), licensed(2)).
diagnose fortitoken-cloud show service
Examples of output:
Verify customer ID is the same as reflected in FortiToken Cloud GUI and the balance of the token is provided as well as how many users have been assigned.
For further debugging of incorrect contact information, it is possible to enable the following debugs and open a ticket with the TAC team after capturing the logs:
diagnose debug reset
diagnose debug disable
diagnose debug console timestamp enable
diagnose fortitoken-cloud debug enable
diagnose debug enable
*Attempt to connect to Fortitoken Cloud Server*
Related articles:
Technical Tip: How to provision FortiToken Cloud
Technical Tip: Verifying FortiToken Cloud Connection/Contract Information/Token Balance
Troubleshooting Tip: FortiToken Cloud service unreachable
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