|Description||This article describes what to do when the error 'import fortitoken license error:- 7566' is showed when the mobile FortiToken is using the activation code.|
Mobile/Soft FortiToken has to be imported into the FortiGate with the help of an activation code that is received at License purchase.
Procedure to import the License via CLI is as below :
# exec fortitoken-mobile import EEEE-DDDD-CCCC-BBBB-AAAA <---- Where EEEE-DDDD-CCCC-BBBB-AAAA is 20 digit license activation code.
If error 'import fortitoken license error:- 7566' appears, follow the solution section to resolve this issue.
Why this error code occurs and what is the meaning of this error code.
This error code occurs when FortiToken license which the customer is trying to import into FortiGate is mapped with another unit serial number.
For example :
If FortiTken license EEEE-DDDD-CCCC-BBBB-AAAA is mapped with serial number FG100FTK20011111 and user is trying to import this FortiToken license EEEE-DDDD-CCCC-BBBB-AAAA into the unit with serial number: FG100FTK20022222.
- This error can occur in the HA environment as well on standalone units.
- This issue can only be resolved by mapping FortiToken license on proper unit serial number or transfer existing FortiToken license to unit serial number where user wants to import FortiToken license.
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