FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
rmehta
Staff
Staff
Article Id 384250
Description
This article describes the sections in the screenshot and explains why they are repeated.
Scope FortiGate.
Solution

The screenshot displays Product Entitlements for a Fortinet support contract, detailing different support services and their activation/expiration dates.

 

Fortinet_Licence (1).png

 

Coverage Support (Top Section):

  • Provides a list of all the support services covered by the agreement.
  • Columns explain:
    • Support Type: Type of service (for example: Enhanced Support, Firmware updates).
    • Support Level: Type of access (for example Premium or Web/Online).
    • Activation Date: Service start date.
    • Expiration Date: Service end date.
  • Shows a high-level list of active support entitlements.

 

Registered Contract Support (Lower Section):

  • Displays some definite information about the registered contract:
    • Contract Number: A unique identifier for the contract.
    • SKU: Stock-keeping unit to identify the support package.
    • Creation Date: The date it was created.
    • Registration Date: The date it was registered.
  • The table under this section is a repetition of the support entitlements because it is linked with the contract number above it.

 

Repetition of Information :

  • The upper section provides an overview of all available support services.
  • The lower portion links the services to the real contract number in a way that all the services listed come under such a contract.
    Even though the details are the same, the repetition shows clarity in identifying the registered contract associated with these entitlements.