| Description | This article describes some hints on the email validation process when configuring email collection for guest access on SSIDs. |
| Scope | FortiOS with Email Collection SSIDs. |
| Solution |
Start by configuring the email collection on the relevant SSID as per the related KB articles above. On connecting to the SSID configured to collect emails as above, it will open the disclaimer page as follows:
After accepting the disclaimer agreement by ticking the checkbox, it is then allowed to set the email into the Email field. Note that the email consists of two portions, the username portion and the domain portion.
Domain portion:
In case of using a disallowed special character, it will show an error alert message. Special charters such as: '[ ( “ ‘ _ / : ; * ! # $ & % @ ) ]', etc. are not allowed, only the dash '–' and dot '.' special characters are allowed.
In addition, if the domain name in general looks suspicious or is not a real domain as per the FortiOS validation process the email collection will not work. In this case, there is no error alert message. The email collection page will refresh and there is a need to start over again. For example, the following domain will not work as follows:
The email collection page will refresh and there is a need to start over again as follows:
Username portion:
Valid only for the following special characters dash '–' underscore '_' and dot '.', however, other special characters are disallowed. Note that the username portion does not show any error alert message. It will just refresh the email collection page and there is a need to start over again.
Username working example:
Username non-working example:
Note: In the case of the non-working example, the email collection page will refresh and there is a need to start over again as indicated above.
Related article: Technical Tip: How to collect email addresses for guest access |
