|Description||This article describes the process of troubleshooting the 'F' model FortiAP's registration issue when attempting to register it from FortiGate.|
While registering the FortiAP from the FortiGate GUI, it fails with the error message: 'FortiCloud registration failed'.
Output of GUI attempt:
Registration attempt from the CLI:
diagnose debug application forticldd -1
diagnose forticare direct-registration product-registration -N FP231******* -a testuser -p testpassword -T "CA" -R "Unknown" -e 1
Cannot get signature from FortiSwitch/FortiAP FP433FT********
The issue could be related to connection issues between FortiGate and FortiCloud or the 'F' series FortiAPs on version 7.0.2 and below.
For connectivity issues, follow the troubleshooting in the below KB article:
If the issue persists even when FortiGate and FortiCloud have connectivity, upgrade the 'F' series FortiAPs to 7.0.3 and above.
Register from the support.fortinet.com directly with Cloud Key.