FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
ighita
Staff
Staff
Article Id 365655
Description This article describes the automatic firmware upgrade for FortiClient EMS 7.2.5 to 7.2.7.
Scope FortiClient EMS.
Solution

Starting with FortiClient EMS 7.2.5, Fortinet implemented automatic firmware upgrade functionality. When a new firmware version becomes available on FortiGuard, FortiClient EMS notifies the administrator and prompts them to schedule the firmware upgrade within a 30-day window.

 

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FortiClient EMS 7.2.5 to 7.2.7 are affected by a known issue, which will be solved in FortiClient EMS 7.2.8 and newer:

 

If an upgrade is scheduled and a newer firmware version is released before the set upgrade date and time, the 30-day countdown resets. However, the administrator will not receive a notification to adjust the upgrade schedule until 14 days before the current upgrade date and time. 

 

On December 16, 2024, Fortinet made FortiClient EMS 7.2.7 available for public download via FortiGuard. This sets the default 30-day upgrade deadline to January 15, 2025, at midnight (local FortiClient EMS server time), with the 14-day reminder notification appearing on January 2, 2025.

 

Workaround:

 

To address the timing of notifications, Fortinet has released a hotfix that triggers the notification earlier than January 2, 2025, enabling administrators to configure the upgrade date and time sooner. To obtain the hotfix, contact Fortinet Support.

 

Once applied, the hotfix allows administrators to view and modify the upgrade schedule through a window accessible by clicking the bell notification icon in the top-right corner of the FortiClient EMS interface. Note that the hotfix does not extend the 30-day upgrade period.

 

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Further clarifications:

 

The fix ensures that the notification for the FortiClient EMS 7.2.7 upgrade appears before January 2, 2025.

If the fix is not applied and FortiClient EMS is not upgraded to version 7.2.6, the system will skip version 7.2.6.

In this case, a notification for the 7.2.7 upgrade will be generated on January 2, 2025, with the upgrade scheduled for January 15, 2025.

 

Administrators can postpone the upgrade by selecting 'Schedule Upgrade' and setting a new date within the 30-day window starting from the release date.