|Description||This article describes that 'System Events' can contain log entry with the description: 'DCOM was unable to communicate with the computer IP x.x.x.x using any of the configured protocols; requested by PID xxx (C:\Program Files (x86)\Fortinet\FSAE\collectoragent.exe)'.|
|Scope||Fortinet Single Sign On Agent.|
By default, the Collector Agent checks every five minutes (configurable - 'Workstation verify interval') every existing FSSO session to check, if the user is still logged in.
135 - DCE RPC Endpoint Manager DCOM Service Control
445 - Microsoft Directory Services SMB
49152-65535 - WMI (DCOM)
The following are the most common causes:
Try opening the ports on the host firewall or disabling it altogether.
2) A network firewall blocks the above-mentioned ports between the collector agent and the user workstations.
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