FortiEDR
FortiEDR automates the protection against advanced threats, pre and post-execution, with real time orchestrated incident response functionality.
vgreen
Staff
Staff
Article Id 212375
Description

This article describes when Win7 or Win 2008 R2 SP1 collectors are not being upgraded when in a collector group that has been set to automatic upgrade collectors.

Scope

Specific for OS version: Windows 7 & Windows 2008 R2 SP1.

Example: Windows 7 collector is not being upgraded and showing in the collector group set to upgrade to v5.0.3.x in a degraded state.

Solution

- Check the problematic system to verify that it has KB2921916 installed. This can be verified in sysinfo log or view under installed updates.

 

- On Windows 7, patch KB2921916 needs to be installed for the upgrade to be successful, if missing the upgrade will fail until the patch is installed. A collector reboot will be required after installation.

 

- On Windows Server 2008 R2 SP1 patch KB2921916 needs to be installed for the upgrade to be successful, if missing the upgrade will fail until the patch is installed. A collector reboot will be required after the installation.

 

Please open up a support case in order for TAC to share the hotfix.  

 

More info: https://docs.microsoft.com/en-us/security-updates/SecurityAdvisories/2015/3033929?redirectedfrom=MSD...

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