| Description |
This article describes how to fix the FortiAuthenticator error: Unable to import remote LDAP user 'CN=xzy,OU=yzx,DC=abc,DC=com': no username was found.
Ensure that 'Username attribute' in the remote LDAP server configuration or 'User attributes' in the LDAP browser window has been correctly configured. |
| Scope | |
| Solution |
Importing remote LDAP users from User Management -> Remote Users -> Import -> Import users -> Select users, FortiAuthenticator gives the error: 'Unable to import remote LDAP user 'CN=xzy,OU=yzx,DC=abc,DC=com': no username was found.
Ensure that 'Username attribute' in the remote LDAP server configuration or 'User attributes' in the LDAP browser window has been correctly configured'.
Checking the logs from Logging -> Log Access -> Logs, it is possible see additional information regarding the error.
This indicates that 'Username attribute' in the remote LDAP user mapping attributes has wrong settings.
It is possible to verify user attributes in the window Import Remote LDAP Users -> User attributes.
It is possible to see wrong username attribute that is setted up > Username: user13.
Removing user13 from Username attribute, left it blank as it should be by default.
After saving configuration, it is possible to successfully import remote LDAP users without any error.
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