FortiAP devices are thin wireless access points (AP) supporting the latest Wi-Fi technologies (multi-user MIMO 802.11ac Wave 1 and Wave 2, 4x4), as well as 802.11n, 802.11AX , and the demand for plug and play deployment.
Description This article describes how to go about - Unable to upgrade FortiAP via FortiGate GUI due to 'Image file doesn't match platform' error as shown below:
FortiAP upgrades via FortiGate does not work.
Debug (possible cause and fix).
1) Ensure FortiAP firmware used is a valid image and belongs to right FortiAP model. 2) If FortiAP firmware image is correct, try FortiAP upgrade via FortiGate GUI using other web-browsers such as Microsoft Internet Explorer/Edge/Chrome/Firefox.
3) There’s a similar Bug 0479692 – where FortiGate GUI prompts an error 'Image file doesn't match platform' when User is uploading correct FortiAP image on FortiGate GUI – this Bug is fixed in FortiOS v6.0.8 and v6.2.2 and later versions.