Description
This article describes how to check why FortiAP got offline from FortiGate.
Scope
FortiGate.
Solution
If the already connected FortiAP goes offline from the FortiGate, check the reason why the FortiAP became offline from FortiGate is necessary by using the below command.
diagnose wireless-controller wlac -c wtp
Example:
diagnose wireless-controller wlac -c wtp
-----------------------------WTP 1----------------------------
WTP vd : root
vfid : 0
id : FP223E3X17-----2
mgmt_vlanid : 0
region code : A
regcode status : valid
refcnt : 2 own(1) wtpprof(1)
plain_ctl : disabled
deleted : no
image-dl(wtp,rst): yes,no
admin : enable
cfg-wtp-profile : FAP223E-default
override-profile : disabled
oper-wtp-profile : FAP223E-default
wtp-mode : remote
bonjour-profile :
wtp-group :
name :
location :
led-blink : disabled
led-state : enabled
led-schedules :
poe-mode : auto
poe-mode-oper : invalid
ext-info-enable : disabled
ip-frag-prevent : TCP_MSS
tun-mtu : 1400,1400
split-tunneling-acl-path : local
split-tunneling-local-ap-subnet : disabled
active sw ver : FP223E-v6.2-build5468
local IPv4 addr : 10.10.10.4
board mac : 70:4c:a5:61:67:b8
join_time : Wed Sep 18 03:17:50 2019
mesh-uplink : ethernet
mesh hop count : 0
parent wtp id :
connection state : Disconnected
image download progress: 0
last failure : 20 -- ECHO REQ is missing -----> Reason for the FortiAP offline.
last failure param: N/A
last failure time: Wed Oct 9 09:13:35 2019
station info : 0/0
geo : World (0)
LLDP : enabled (total 1)
local port : eth0
chassis id : mac 70:4c:a5:a1:93:9a
sys name : S248EFTF18000001
sys description : FortiSwitch-248E-FPOE v6.2.1,build0176,190620 (GA)
capability : Bridge Router
port id : port17
port description : port17
MAU oper type : 1000BaseTFD - Four-pair Category 5 UTP, full duplex mode
ip : 169.254.1.4
vlan id : N/A
Radio 1 : Disabled
Radio 2 : Disabled
Radio 3 : Not Exist
WAN/LAN stats : eth0 bytes rx 1159323682 tx 55567547 packets rx 2466090 tx 407714 dropped rx 608524 tx 0
According to the above example, the FortiAP went offline because of communication issues between FortiAP and FortiGate.
Collect the below output from the FortiAP CLI (Telnet or SSH) to get more information from the FortiAP perspective.
From FortiGate:
execute ssh <ap-ip>
cfg -s
fap-get-status
cw_diag uptime
cw_diag sys-performance
iwconfig
diag_debug_crashlog read
wcfg
rcfg
vcfg
kp
dmesg
- To make SSH or telnet access to the FortiAP, make sure that it is allowed in the FortiAP profile (Wifi & Switch Controller -> FortiAP Profiles, edit the 'respective profile' and allow 'SSH').
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