In an era where networks are growing more complex and downtime is costlier than ever, traditional monitoring tools are no longer enough. IT teams are overwhelmed—not just by alerts, but by the sheer scale of infrastructure, they are expected to manage.
That’s why the release of FortiAIOps 3.0 marks a pivotal moment for IT operations.
Blending advanced machine learning, deeper real-time analytics and predictive intelligence, this new release goes further—it delivers true operational intelligence offering context-aware insights across wired, wireless and SD-WAN infrastructure. Whether you're troubleshooting intermittent performance issues or preventing outages before they occur, FortiAIOps 3.0 is built to help IT teams move from reactive to proactive, from monitoring to autonomous remediation.
Let’s dive into what makes this release a game-changer!
FortiAI agent – The virtual network expert.
FortiAIOps 3.0 introduces a powerful new feature: the FortiAI Agent—an integrated natural language assistant designed to help IT teams interact with their networks more intuitively and efficiently. The FortiAI Agent leverages natural language processing (NLP) to allow users to ask questions in plain English, such as:
- How are roaming issues affecting the Wi-Fi network?
- What are the top issues in SD-WAN in last 1 hour?
- Are there any interface flaps seen in last 24 hours?
- How to configure SD-WAN baseline in FortiAIOps?
Key capabilities of FortiAI Agent includes:
- Conversational Interface: Ask operational and diagnostic questions using plain language.
- Context-Aware Responses: Delivers answers based on real-time network telemetry and historic trends.
- Integrated Troubleshooting: Automatically correlates alerts, events, and metrics to generate actionable insights.
- Faster MTTR: Speeds up mean time to resolution by eliminating manual searches across dashboards.
- Zero Learning Curve: Designed for helpdesk teams and NOC engineers alike—no scripting or queries required.
AI-Driven SD-WAN
With the release of FortiAIOps 3.0, Fortinet reinforces its leadership in AI-powered SD-WAN operations by delivering deeper intelligence and greater automation across the network. The platform introduces a significantly restructured dashboard that provides instant visibility into the health and performance of SD-WAN member interfaces. Key metrics such as bandwidth consumption, application utilization, MOS scores, and SLA compliance are now displayed intuitively.
To enable highly granular event detection and analysis, FortiAIOps 3.0 incorporates a comprehensive array of additional SLAs and intelligent classifiers. For example, a reported SD-WAN interface performance violation could stem from various nuanced factors—such as destination server unavailability, overly aggressive health-check thresholds, or broader Internet accessibility issues.
The platform differentiates between overlay (VPN) and underlay (physical) network characteristics, leveraging distinct metrics to accurately assess interface health. This layered visibility enables precise root cause analysis by independently categorizing issues originating from physical layer anomalies, VPN tunnel metrics, interface selection strategies or even excessive bandwidth usage caused by undesirable applications or unpredictable traffic surges. In addition, FortiExtender health and other interface-specific issues such as SIM errors and carrier-level failures are exclusively tracked.
Major improvements of the release includes:
- In contrast to the weekly computation in 2.1, historical data computation for forecasting SD-WAN interface performance is done daily.
- Refined variation thresholds for key performance indicators such as jitter, packet loss, and latency to more accurately distinguish between normal fluctuations and genuine performance anomalies.
- Enhanced SD-WAN SLAs with a broader set of classifiers, enabling more granular visibility into issue conditions.
Enhanced switching SLAs
With FortiAIOps 3.0, switching SLAs have evolved beyond basic port status indicators to deliver comprehensive service-level guarantees across the entire wired access layer. These SLAs encompass performance, reliability, user experience, and security metrics, offering a holistic view of network health.
Powered by rich telemetry from FortiSwitches which are integrated with the Fortinet Security Fabric, FortiAIOps provides full-stack observability. Featuring over 60 intelligent classifiers across four well-defined SLA categories, FortiAIOps empowers network administrators with rapid detection, diagnosis and resolution of wired network issues - mitigating service disruptions proactively.
Notable changes include:
- Additional classifiers to the existing throughput and network SLAs
- AI based dynamic baselining of the SLA thresholds.
New Wireless-IDS SLA
WIDS monitors wireless traffic to detect and report a wide range of security threats—such as rogue APs, de-authentication attacks, unusual client behavior and more. Fortinet's emphasis on unified NOC-SOC operations is in line with FortiAIOps 3.0, which offers improved visibility and SLA tracking for wireless IDS-related events.
Breakdown of the additional capabilities:
- Introduction of the WIDS SLA.
- High-level classification of the WIDS events correlating the affected APs and client devices. Denial of Service, Cipher, Tool & Misconfigured packet attacks are some of the examples.
- Actionable insights for network administrators to perform remedial tasks.
Conclusion
For businesses aiming to stay ahead in today’s ever-evolving digital landscape, FortiAIOps 3.0 is more than just an upgrade—it’s a true transformation. With enhanced visibility, smarter insights and AI-powered intelligence woven into every layer of operations, it re-defines how enterprises manage, secure, and optimize their networks.
