Skip to main content
gy14
gy14
New Member
March 23, 2020
Question

MFA not registering

  • March 23, 2020
  • 2 replies
  • 2162 views

I have followed the instructions to assign the token to myself, i get the qrcode, scan and its matched up in the app but when i add the user definition to the correct user group I get this generic 'entry not found'  this is group matched up with active directory via radius.   Support had me reboot the firewall once but that did not help.   Anyone see something like this?

'

    2 replies

    gy14
    gy14Author
    New Member
    March 25, 2020

    To update my progress I

     

    -created a new firewall group, ldap back to active directory for auth.  added myself as user from firewall user definition  this saved fine where existing group had the above error.

     

    - assign myself a token and send activation to app.  scan qr and token is now on phone.

     

    - i launch and sign into vpn client fine but never prompted for token.

     

    gy14
    gy14Author
    New Member
    April 10, 2020

    This was resolved by support.  The group was not applied the correct IPv4 Policy.

     

    Terms & ConditionsAccessibility statement
    Thought Leadership Security Summit. Outpace New Threats with AI - enhanced defense. Tuesday, Septmeber 15, 8:30 AM - 2:30 PM PT. The Golf Club at Newcastle, WA.
    Virtual event | September 2026. SASE summit. The age of autonomous trust. Register here!