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adem_netsys
Explorer III
July 30, 2024
Question

User Timeout

  • July 30, 2024
  • 6 replies
  • 2602 views

I am using version 7.2.0 and I cannot change the timeout time of the user I created before we could change this situation. Has anyone encountered this?

    6 replies

    sioannou
    Explorer II
    July 31, 2024

    Hi @adem_netsys ,

     

    The time out from 7.2.0 is hardcoded and cannot change. More details here 

    https://help.fortinet.com/fsiem/7-2-0/Online-Help/HTML5_Help/Adding_users.htm

    Click on the FortiSIEM Attributes tab.

    1. For User Unlock, select Unlock by Administrator or Delay next login for x minutes. If Delay next login for x minutes is selected, enter the number of minutes the user will be unable to log into the system after five successive authentication failures.
    2. For Idle Timeout, enter the number of minutes after which an inactive user will be logged out. 
      Note: By design, this is currently disabled, and cannot be edited.

     

    Regards,

    S

    adem_netsys
    Explorer III
    July 31, 2024

    Thank you for reply. I saw this document and asked if there was a different method

    sioannou
    Explorer II
    July 31, 2024

    Hi @adem_netsys ,

     

    Lockout duration is stored in ph_user table -> lockout_duration of psql. I have not tried modification and not sure if any change will cause operational issues. 

     

    Regards,

    S

    Secusaurus
    Contributor III
    August 1, 2024

    Hi all,

     

    Just as a dirty workaround: As the session timeout with different browser windows should be fixed in v7.2: On our big screens, the session is kept alive if a dashboard is opened in any browser tab ;)

    The timeout will then only happen at midnight (if you don't use a slideshow).

     

    Best,

    Christian

    NSE8 | Fortinet Advanced MSSP Partner
    Chrisler__
    New Member
    May 20, 2025

    Why is the timeout only happens at midnight? Is this something you configured?

    Secusaurus
    Contributor III
    May 21, 2025

    No, I don't know the real reason behind that one. I suppose that one of the many routines running in FSM also affected this timeout. But since 7.2.x, our dashboard screen don't log out at midnight anymore.

     

    So, in general, upgrading might resolve some of the timeout issues.

     

    Best,

    Christian

    NSE8 | Fortinet Advanced MSSP Partner
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