Supervisor node DOWN

Hello,

After a sudden shutdown of the supervisor VM, all the PH processes are DOWN, and the phtools commands fail to bring it up.

Below are some important SC, What should we do in order to bring the FSM UP again?

Keep in mind that

Screenshot 2025-01-18 205418.png

Screenshot 2025-01-19 130920.png

Screenshot 2025-01-19 125928.png

Screenshot 2025-01-19 130621.png

Screenshot 2025-01-19 130723.png

Contributor III

Hi @Taher11,

Look at the error (red): It reads "Product not registered".

First guess would be that the license period has ended and renewal is required.

Best,

Christian

NSE8 | Fortinet Advanced MSSP Partner

Staff

If you have an active support contract, you should contact support to help.

Sign up