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bstefanovski
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‎12-06-2025
Last activity: Dec 6, 2025 3:49:18 PM
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Troubleshooting Tip: Import FortiToken license, 'Internal server error', error: -7564

11-12-2025
Description This article describes how to troubleshoot error -7564 (in the CLI) or an Internal server error (in the GUI) seen when activating a FortiToken Mobile. Scope FortiGate v6.x. to v7.6.x. Solution When importing the license from the GUI, the ...

Technical Tip: Security Rating shows 'Configuration has too many entries to check'

10-03-2025
Description This article describes when running a Security Rating check, and encountering the following message: This device is exempt from the requirements for the following reason: Configuration has too many entries to check. Scope FortiGate. Solut...

Troubleshooting Tip: FortiGate 40F 3G/4G WWAN registers the SIM card with error 'Modem activation fails!'

09-18-2025
Description This article describes the troubleshooting steps for a FortiGate 40F 3G/4G WWAN interface that fails to obtain an IP address. The FortiGate is able to detect the SIM card, but throws the error 'Modem activation fails!'. Scope FortiGate. S...

Technical Tip: Access to the Fortinet Community Website is blocked with message: 'We're sorry, but you have been banned from using this site.'

07-15-2025
Description This article describes how to proceed when access to the Fortinet Community website is blocked due to a ban message 'We're sorry, but you have been banned from using this site.' Scope Community, Knowledge-Centered Service. Solution An exa...

Troubleshooting Tip: FortiGate Cloud showing a white screen when using Remote Access (Known Issue)

06-23-2025
Description This article describes a situation where administrators experience a blank/non-responsive screen after attempting to access a FortiGate using the Remote Access function in FortiGate Cloud. Scope FortiGate, FortiGate Cloud. Solution As per...
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