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jlim · 02-16-2015

Description This article describes how to change the email address associated with the master Account ID used for registration of products. It is only possible to change the Account ID to a new email address that is not currently registered as an acc...

jlim · 02-16-2015

DescriptionFortinet support is only available for products which have been purchased directly from Fortinet authorized channels. Products not purchased from Fortinet authorized channels are not eligible, and cannot be supportedThis includes:- Used pr...

jlim · 02-16-2015

DescriptionThis article explains how to move the registration of a contract which has been applied against the wrong serial number. SolutionThe Service & Support Web Portal does not currently allow contracts to be moved between devices.If a contract ...

jlim · 02-16-2015

Description This article explains how to remove an asset from the list of products registered to an account. This is useful when products are no longer used or have been disposed of.The FortiCloud Portal includes a 'Decommissioned Units' option in th...

jlim · 02-16-2015

Description It is important to always complete the registration of all Fortinet products and contracts. This article explains how to register a large number of devices or contracts. Scope All Fortinet products. Solution The FortiCloud Portal does not...

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Customer Service Tip: How to change the master account ID (email address) used for product registration

Technical Tip: How to register a used device which has been purchased second hand

Customer Service Note: How to move a contract that has been registered against the wrong SN

Customer Service Note: How to remove a registered device from an account

Customer Service Tip: How to register a large number of devices or contracts (Bulk registration)

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