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DescriptionThis article explains how to change the email address associated with the master Account ID used for registration of products.It is only possible to change the Account ID to a new email address which is not currently registered as an accou...
DescriptionFortinet support is only available for products which have been purchased directly from Fortinet authorized channels. Products not purchased from Fortinet authorized channels are not eligible, and cannot be supportedThis includes:- Used pr...
DescriptionThis article explains how to move the registration of a contract which has been applied against the wrong serial number. SolutionThe Service & Support Web Portal does not currently allow contracts to be moved between devices.If a contract ...
DescriptionThis article explains how to request an extension of services for products whilst waiting for contracts to be renewed.It should be noted that this is an exception process and that any extension of service will be for a limited period of ti...
DescriptionThis article explains how to remove an asset from the list of products registered to an account. This is useful when products are no longer used or have been disposed of.The Support Portal does include a "Decommissioned Units" option in th...