jlim
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Staff
‎07-06-2023
Last activity: Jul 6, 2023 4:05:24 PM
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DescriptionThis article explains how to change the email address associated with the master Account ID used for registration of products.It is only possible to change the Account ID to a new email address which is not currently registered as an accou...
DescriptionFortinet support is only available for products which have been purchased directly from Fortinet authorized channels. Products not purchased from Fortinet authorized channels are not eligible, and cannot be supportedThis includes:- Used pr...
DescriptionThis article explains how to move the registration of a contract which has been applied against the wrong serial number. SolutionThe Service & Support Web Portal does not currently allow contracts to be moved between devices.If a contract ...
DescriptionThis article explains how to remove an asset from the list of products registered to an account. This is useful when products are no longer used or have been disposed of.The Support Portal does include a "Decommissioned Units" option in th...
DescriptionIt is important to always complete the registration of all Fortinet products and contracts. This article explains how to register a large number of devices or contracts.SolutionThe Service & Support Web Portal does not currently include a ...