DescriptionThis article explains how to change the email address
associated with the master Account ID used for registration of
products.It is only possible to change the Account ID to a new email
address which is not currently registered as an accou...
DescriptionFortinet support is only available for products which have
been purchased directly from Fortinet authorized channels. Products not
purchased from Fortinet authorized channels are not eligible, and cannot
be supportedThis includes:- Used pr...
DescriptionThis article explains how to move the registration of a
contract which has been applied against the wrong serial number.
SolutionThe Service & Support Web Portal does not currently allow
contracts to be moved between devices.If a contract ...
DescriptionThis article explains how to request an extension of services
for products whilst waiting for contracts to be renewed.It should be
noted that this is an exception process and that any extension of
service will be for a limited period of ti...
DescriptionThis article explains how to remove an asset from the list of
products registered to an account. This is useful when products are no
longer used or have been disposed of.The Support Portal does include a
"Decommissioned Units" option in th...