Troubleshooting Tip: FortiWeb accessible via SSH but not via graphical user interface (GUI)

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Description	This article describes how to troubleshoot the issue of accessibility to FortiWeb via HTTPS when getting the following browser error:
Scope	FortiWeb.
Solution	Make sure there are no network issues (bandwidth, connectivity etc..) impacting the https connection between the user and the FortiWeb management interface. If the issue is isolated to FortiWeb, the first action is to restart httpsd as follow : On CLI, run the command 'diagnose system ps | grep https' to get process ids of the httpsd: Fortiweb # diagnose system ps | grep https 6078 root 108m S /bin/httpsd   ---> PID1 6079 root 108m S /bin/httpsd  ---> PID2 11912 root 107m S /bin/httpsd ---> PID3 11913 root 107m S /bin/httpsd ---> PID4 32467 root 108m S /bin/httpsd ---> PID5 23159 root 0 Z [httpsd] 24612 root 3916 S /bin/grep https Kill all process IDs related to httpsd using the command 'diag system kill 9 PID': Fortiweb # diag system kill 9 6078 Fortiweb # diag system kill 9 6079 Fortiweb # diag system kill 9 11912 Fortiweb # diag system kill 9 11913 Fortiweb # diag system kill 9 32467