This article explains how to enable call forward either by the GUI or through phone menu settings.
FortiVoice Enterprise 3.x, FortiFone or softphone
Forward from the GUI
1) Go to
Extensions > Preferences > and select the Extension number
which should be forwarded.
“call forward” and set extension to where the call
will be forwarded.
To disable the call forwarding simply
uncheck the “call forward”
Enable call forwarding using phone
1) Go to the phone and
2) Set call forward
Dial *71 followed by a code to set user’s
call forward: 1 to enable, 0 to disable, and 9 to change the forwarding
*719 (audio to
set the number to be forwarder) -> set the number *711
-> to enable (audio confirmation of forward enable and the number
to be forwarded) *710 -> to disable (audio
confirmation of forward disable)
To change the
number to be forwarded repeat the steps:
-> to set the new number (the last setting will be replaced.)
In parallel the forward changes must be validated in
the GUI or a forward applied as well.
> extensions > preference > extension number |
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