Technical Tip: How to troubleshoot the error 'Download Reports Failed', Detailed report <name> does not exist

[ojacinto]

Description	This article describes how to validate the Repository Reports on CLI  when the error 'Download Reports Failed' is showed on the GUI.
Scope	FortiSandbox 4.2.0 and later, FortiSandbox 4.4.0 and later.
Solution	When an admin user generates a report: GUI -> Log and Report -> Summary Report -> Generate Report. Each report file is stored on the FortiSandbox disk directory /drive0/private/report/. To see that files on the CLI it is necessary to access by shell (Debug mode): How to enable Debug Mode on FortiSandbox After shell access is enabled to change to the directory: cd /drive0/private/report pwd /drive0/private/report/ To see the files, type this command. In some cases when the admin tries to delete a report on the GUI the following error is shown: Download Reports Failed Please note that: Detailed report /drive0/private/report/"report_name" does not exit. The administrator can review if the file does not exist on the directory by the shell: ls -lth total 4M -rw-r--r-- 1 0 0 2.3K Aug 13 15:10 20240813150000_fdnstats_upload.json -rw-r--r-- 1 0 0 2.3K Aug 13 14:13 20240813140000_fdnstats_upload.json -rw-r--r-- 1 0 0 1.8M Aug 13 13:55 threat_activity_2024-08-13_13:55:20_by_admin.pdf -rw-r--r-- 1 0 0 1.7M Aug 13 13:51 executive_summary_2024-08-13_13:51:08_by_admin.pdf On this case the file threat_activity_2024-02-20_15:52:27_by_admin.pdf does not exist in the directory so, it is expected to see the error on the FortSandbox GUI. To clear this GUI error, it is necessary to delete that entry on the GUI: