Troubleshooting Tip: FortiSOAR Exchange Connector - Unsupported tzinfo type: _PytzShimTimezone(datetime.timezone.utc, 'UTC')

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Description	This article describes how to solve the exchange connector error - Unsupported tzinfo type: _PytzShimTimezone(datetime.timezone.utc, 'UTC').
Scope	Fortisoar Exchange Connector v4.0.0 or 4.1.0.
Solution	For Exchange v4.0.0: In the FortiSOAR command line, run the following commands under the root user: 1) sed -i '121,128 s/Account(/Account(default_timezone=UTC, /' /opt/cyops/configs/integrations/connectors/exchange_4_0_0/configuration.py. 2) Open the below file - vi /opt/cyops/configs/integrations/connectors/exchange_4_0_0/configuration.pyOn line number 19 which is - from exchangelib importappend UTC to the list. 3. Restart uwsgi service systemctl restart uwsgi. For Exchange v4.1.0: In the FortiSOAR command line, run the following commands under the root user and restart uwsgi - systemctl restart uwsgi. If the issue still persists, it is necessary to downgrade the tzlocal dependency to version 3.0.0 as below: 1) Go inside the below folder cd /opt/cyops/configs/integrations/packages/lib/python3.9/site-packages 2. rm -rf tzlocal*. 3) Activate the integration environment and install tzlocal version 3.0. 3.1 source /opt/cyops-integrations/.env/bin/activate 3.2 pip install tzlocal==3.0. 4. Restart uwsgi - systemctl restart uwsgi.