Dynamic Shift Management within FortiSOAR using Python

[kaashif_m]

In my recent implementation for one of my client.
I faced a challenge where the  queue and shift management system was designed for static shifts, assuming that the team configuration remains unchanged for an entire month.
However, the client I’m working with has a dynamic shift roster, where the team changes daily.
For example, on Day 1:
Morning shift: Team 1
Afternoon shift: Team 2
Night shift: Team 3
On Day 2:
Morning shift: Team 2
Afternoon shift: Team 3
Night shift: Team 4
This daily shift rotation required a more flexible solution. To address this
I created a Python script that dynamically generates the shift roster for each day. The script outputs the corresponding day and team assignments, ensuring smooth shift management for the client. Additionally, it integrates with the shift management system, using the create record feature to automatically record and update team shifts.
This solution has helped streamline the scheduling process and ensures that shift assignments are accurately tracked, regardless of the changing team structure.


Reach out to me for any clarification will be happy to help