[FORTISIEM] WINDOWS Agent Disconnected

[adrifesa95]

Hi Team,

I have installed windows agent in test server and that is working fine after doing all the troubleshooting.

But issue is that when I installed the agent in production server, all agents are showing disconnected.

I have researched a lot about this issue but not getting help. 

Version is 7.2.2

I have tested connectivity between agents and collector and supervisor.

Request you to please help in this situation. Thanks in advance.

[Secusaurus]

Hi @adrifesa95,

Note that the IP-address/FQDN you provide in the installation is not the place where you define how the Agent communicates. Do you have correct IPs in you Admin Settings (Cluster Config)?

If yes:

Do you receive any kind of log/status before it goes "disconnected" or is there not a single line of information you get?

Best,

Christian