Technical Tip: PAC file cannot be downloaded when ...

FortiProxy

FortiProxy provides enterprise-class protection against internet-borne threats and Advanced Web Content Caching

Article Id 290344

Description

This article describes the problem when users cannot download PAC files from FortiProxy when using FQDN as PAC file address but can download PAC files when using FortiProxy IP address as PAC file address.

Scope

FortiProxy.

Solution

Make sure that users can resolve FQDN to the FortiProxy IP address.

If the users can download the PAC file when using the FortiProxy IP address as the PAC file address but cannot download it when using FQDN, check on proxy-fqdn under web-proxy global settings.

config web-proxy global
set proxy-fqdn "default.fqdn" ---> by default the value is 'default.fqdn'.
end

Change proxy-fqdn to FortiProxy FQDN.

Example:

config web-proxy global
set proxy-fqdn "fortiproxy.companyname.com"
end

167

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Technical Tip: PAC file cannot be downloaded when using FQDN