| Description |
This article describes that sometimes to troubleshoot an issue, it is necessary to collect a few commands every amount of time. For example, to identify which process is causing a memory leak, it is necessary to collect memory output commands every few minutes and compare the results. Fortunately, this task can be automated using teraterm scripts. In this article, a Windows machine to run those scripts automatically will be prepared. |
| Scope | All FortiGate versions. |
| Solution |
As described in the article Technical Tip: TAC debug script with TeraTerm a script was crafted to collect required useful debug commands that will be used by Fortinet TAC to investigate the issue.
Pre-requirements:
Note: TeraTerm version 5.x is not compatible with the TAC script, so avoid this version for now.
Step 1: Download TeraTerm version 4.108 from the GitHub link.
Step 2: Install the TeraTerm as any other software for Windows, and keep all the default settings.
Step 3: Once TeraTerm is installed, select it. The following screen will be shown. Type the FortiGate IP address and press OK.
Step 4: The first time connecting to the FortiGate the following message will be shown, just press Continue.
Step 5: Type the username and password and press OK.
Step 6: Once teraterm is connected to the FortiGate, select Control -> Macro.
Step 7: Select the script provided by TAC or download from the Technical Tip: TAC debug script with TeraTerm article.
Step 8: The password will be requested one more time, type it and press OK.
After that the script should be running, it will display a small window showing the loop count.
Follow the TAC instructions and upload the logs collected to the ticket as instructed by the TAC engineer. Refer to the following video on how to use the Tera TerM App to run scripts:
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