FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
jcamareno
Staff
Staff
Description
When setting up a new LDAP server in the FortiGate, an error like the one below might be displayed.
Connection status: ldap_-5.


This usually indicates that the response from the LDAP server takes longer than the configured timeout.
This is due to a timeout in the connection, a delay in the network or a LDAP too big to browse in under 5 seconds.
The default has been set to 5 seconds in an attempt to improve security, but depending on the circumstances, 5 seconds may not be long enough to receive a response.



Solution
Normally, address any underlying issue that delays the response from the server; but can also increase the default timeout to a more suitable value.
# config system global
    set remoteauthtimeout >seconds<
end

If the problem persists after the change and LDAPS is being used, make a new attempt using LDAP instead.

Related Articles

Technical Tip: SSLVPN issue when using LDAPS

Contributors