FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
Description This article describes how to resolve the problem of not being able to send/receive images and documents on WhatsApp. Solution If an application Control profile is used in the policy, ensure that all the WhatsApp signatures are set to 'Allow':
In this case, SSL deep inspection is required in the policy.
# config application list
# config entries
set application "28057" "37371" "40698" "39999" "49971" "49970"
set action pass
If a WebFilter profile is used in the policy, verify if the below URLs are allowed (this example is based on the requirement to block 'Instant Messaging' and 'Web Chat' categories and allow only WhatsApp traffic):
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