Created on 10-11-2021 07:36 AM Edited on 05-25-2022 02:40 PM By Anonymous
Description
This article describes how to resolve the problem of not being able to send/receive images and documents on WhatsApp.
Solution
If an application Control profile is used in the policy, ensure that all the WhatsApp signatures are set to 'Allow':
Note.In this case, SSL deep inspection is required in the policy.CLI configuration.
# config application listedit "Allow_WhatsApp"# config entriesedit 1set application "28057" "37371" "40698" "39999" "49971" "49970"set action passendendend
If a WebFilter profile is used in the policy, verify if the below URLs are allowed (this example is based on the requirement to block 'Instant Messaging' and 'Web Chat' categories and allow only WhatsApp traffic):CLI configuration.
# config webfilter profileedit "Allow_WhatsApp"# config webset urlfilter-table 1end# config webfilter urlfilteredit 1set name "Auto-webfilter-urlfilter_zj9stazr3"# config entriesedit 1set url "*.whatsapp.com"set type wildcardnextedit 2set url "media-sof1-1.cdn.whatsapp.net/*"set type wildcardnext
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