| Description | This article describes the troubleshooting procedures for blank summary reports from the FortiGate cloud, however, the connection is up between the FortiGate and FortiGate cloud. |
| Scope | FortiGate 6.4 and up |
| Solution |
1) Verify the FortiGate and FortiGate cloud's connectivity.
# diagnose test application forticldd 3 Debug zone info: Domain: GLOBAL Home log server: 173.243.132.39:514 Alt log server: 173.243.132.132:514 Active Server IP: 173.243.132.39 Active Server status: up Log quota: 3145728MB Log used: 2300MB Daily volume: 20480MB fams archive pause: 0 APTContract : 0 APT server: 0.0.0.0:0 APT Altserver: 0.0.0.0:0 Active APTServer IP: 0.0.0.0 Active APTServer status: unknown
2) Go to Log & Report -> Log Settings -> Cloud Logging Settings to re-enable the FortiGate cloud logging function. (Make sure the Real-Time upload option is selected.)
3) Enable GUI local report option in system setting from CLI.
# config sys settings set gui-local-reports enable end
4) Check to see that all sessions are logged according to firewall policies. |
