Created on 07-08-2021 12:24 AM Edited on 11-25-2024 02:33 AM By Jean-Philippe_P
Description
This article describes the issue when activating FortiCloud or FortiSandbox inspection a message 'If you have acquired a certificate number to upgrade the storage of your FortiCloud account, please enter it below' is displayed once the Username & Password is entered.
Scope
FortiCloud, FortiSandbox.
Solution
FortiOS 7.2.3 and below:
diagnose test application miglogd 20
FortiOS 7.2.4 and above:
diagnose test application fgtlogd 20
The server status is 'Down'.
diagnose test application miglogd 20
Home log server:
Address: 208.91.113.241:514, st: down
oftp status: connecting
spos: 0, slen: 0
rpos: 0, rlen: 12
Alternative log server:
Address: 208.91.113.201:514, st: down
oftp status: connecting
spos: 0, slen: 0
rpos: 0, rlen: 12
Active log server: ALTER
Number of log task: 1024
Number of task in list: 1024
Debug zone info:
Server IP: 208.91.113.241
Server port: 514
Server status: down
Check the FortiGuard Log setting.
config log fortiguard setting
(setting) # show full-configuration
config log fortiguard setting
set status enable <----- When trying to enable an error occurs: 'FortiCloud Account id not set/not available'.
Set the FortiCloud ID:
config system fortiguard
set service-account-id <FortiCloud_Account_ID>
end
Now repeat Step 3. It should successfully enable the status.
Check System -> FortiGuard -> FortiCloud should now be activated.
Check Fabric Connector -> Sandbox Inspection should now be enabled & activated.
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